Privacy Policy
Last updated: September 2026
Happy Hounds Cornwall respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website, contact us or use our dog walking and pet care services, and how that information is used and protected.
Information We Collect
When you contact Happy Hounds Cornwall or enquire about our services, we may collect personal information including your name, email address, telephone number, home address and details you choose to provide about your pet and the services you require.
Our website may also collect limited technical information, such as your device type, browser, IP address and information about how visitors use the website. This may be collected through cookies, analytics or services used to operate the website.
How We Use Your Information
We only use personal information where we have an appropriate reason to do so. This may include responding to enquiries, arranging dog walking or pet sitting services, managing bookings, communicating with customers, processing payments, maintaining appropriate business records and providing safe and suitable care for the animals entrusted to us.
Where applicable, information may also be processed to meet our legal obligations or for legitimate business purposes, such as operating and improving our website and services.
Information About Your Pets
To provide safe and appropriate care, we may ask for information about your pet, including their routine, behaviour, feeding requirements, veterinary details, medical needs and emergency contacts.
This information is used to help us provide the service you have requested and to protect the welfare of animals in our care.
Sharing Your Information
Happy Hounds Cornwall does not sell or rent your personal information.
We may use trusted service providers to help operate our website or business. Where necessary, information may also be shared with veterinary professionals or emergency services where this is required to protect an animal's welfare, or where we are legally required to disclose information.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting any legal, accounting, insurance or regulatory requirements.
When information is no longer required, it will be securely deleted or disposed of where appropriate.
Cookies & Website Analytics
Our website may use cookies and similar technologies to help it function correctly and to understand how visitors use the site.
Where required, you will be given the opportunity to accept or manage non-essential cookies. You can also control cookies through your browser settings.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to request access to your data, ask for inaccurate information to be corrected and, in certain circumstances, request that your information is erased or its use restricted.
You may also have the right to object to certain uses of your information or withdraw consent where consent is the basis on which your information is being processed.